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The Growing Level of Importance of the Customer Delivery Assistant

Posted by [email protected] on June 20, 2014 at 4:20 PM

In a world where more and more people are having their groceries delivered to their homes and other retailers are increasingly entering the home grocery arena, the interaction between retailer and customer has entered a new level, customers now invite the retailer into their homes.

At Tesco, the Customer Delivery Assistant (CDA) is the person at the forefront of playing ambassador in this re...

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