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Surprising and Delighting with flowers in Falkirk and elsewhere - Guest Blogger, Jennifer Young

Posted by [email protected] on August 7, 2015 at 10:50 AM Comments comments (0)


Because Shelagh has arthiritis, getting around in a large store has become more difficult so when she heard about shopping on line, she decided to try it, she says "using my computer to shop was brilliant and when the delivery came, the driver was so helpful, I've shopped this way ever since". 


Our store is not the only one to have sent out flowers ...

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Delivering Our Best in Extremely Hot Weather

Posted by [email protected] on July 3, 2015 at 7:10 PM Comments comments (0)

On the 1st of July, the country recorded its hottest July temperature on record with temperatures in London higher than those in Athens and Rome and just like in winter when bad weather creates additional problems for our customers, the hot weather can cause difficulties for some of our elderly customers and those with health problems too. Our CDA’s are always willing to do what they can to help. I regularly make sure frozen items are put away for those customers who may be slow at putt...

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Delivering the Goods

Posted by [email protected] on June 2, 2015 at 6:05 PM Comments comments (0)

In a world where more and more people are having their groceries delivered to their homes, the relationship between retailer and customer has really changed – customers invite us into their homes. At Tesco, the Customer Delivery Assistant is our ambassador and for many customers who order online, the only person they’ll interact with – they’re responsible for delivering the goods.



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The Growing Level of Importance of the Customer Delivery Assistant

Posted by [email protected] on June 20, 2014 at 4:20 PM Comments comments (0)

In a world where more and more people are having their groceries delivered to their homes and other retailers are increasingly entering the home grocery arena, the interaction between retailer and customer has entered a new level, customers now invite the retailer into their homes.




At Tesco, the Customer Delivery Assistant (CDA) is the person at the forefront of playing ambassador in this re...

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