|Posted by [email protected] on August 13, 2015 at 6:40 PM|
When I was jokingly asked if I could develop a smart device app at the next Hackathon that could remotely tell you what you have in your fridge at home I had to ask myself two questions. Firstly, is this the sort of thing that would get laughed out of Dragons Den and secondly, would such an idea add value for our customers. As daft as it may seem, it’s actually a very good idea and I came to the conclusion that it would add value for our customers by doing the opposite of what the propo...Read Full Post »
|Posted by [email protected] on August 7, 2015 at 10:50 AM|
Because Shelagh has arthiritis, getting around in a large store has become more difficult so when she heard about shopping on line, she decided to try it, she says "using my computer to shop was brilliant and when the delivery came, the driver was so helpful, I've shopped this way ever since".
Our store is not the only one to have sent out flowers ...Read Full Post »
|Posted by [email protected] on July 31, 2015 at 4:45 AM|
I thought this blog page needed a bit of lightheartedness so I've added this video I came across this on Youtube. I'm sure anyone who works in the retail industry will be able to share some of the opinions of this bloke.
|Posted by [email protected] on July 3, 2015 at 7:10 PM|
On the 1st of July, the country recorded its hottest July temperature on record with temperatures in London higher than those in Athens and Rome and just like in winter when bad weather creates additional problems for our customers, the hot weather can cause difficulties for some of our elderly customers and those with health problems too. Our CDA’s are always willing to do what they can to help. I regularly make sure frozen items are put away for those customers who may be slow at putt...Read Full Post »
|Posted by [email protected] on June 2, 2015 at 6:05 PM|
In a world where more and more people are having their groceries delivered to their homes, the relationship between retailer and customer has really changed – customers invite us into their homes. At Tesco, the Customer Delivery Assistant is our ambassador and for many customers who order online, the only person they’ll interact with – they’re responsible for delivering the goods.
...Read Full Post »
|Posted by [email protected] on May 12, 2015 at 5:45 PM|
Team Top Table only formed in December after we met on Yammer, so we were shocked to win Tesco Hackathon 2015. We set up our own private Yammer group in the months ahead of the event, and had been developing the idea and business case ever since. Although some of us had met as individuals and as a small group, our first meeting as a five-member team was on the morning of the Hackathon.
Even t...Read Full Post »
|Posted by [email protected] on December 11, 2014 at 1:05 PM|
This was the second time I’ve come to Head Office; the first being in March, when I took part in Tesco’s global hackathon. Being in the UK winning team at the Globe’athon gave me a wonderful sense of achievement, so I was delighted to be invited back to Tesco Labs to co-produce a viable business case to support our idea.
During a two week collaborative sprint with ex-Glo...Read Full Post »
|Posted by [email protected] on June 20, 2014 at 4:20 PM|
In a world where more and more people are having their groceries delivered to their homes and other retailers are increasingly entering the home grocery arena, the interaction between retailer and customer has entered a new level, customers now invite the retailer into their homes.
At Tesco, the Customer Delivery Assistant (CDA) is the person at the forefront of playing ambassador in this re...Read Full Post »